Privacy Policy – OrbeoStore (UK)
At OrbeoStore, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following personal data:
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Name and contact information (such as email address, phone number, and delivery address);
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Payment details (processed securely via third-party payment providers — we do not store full card details);
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Order information (products purchased, order dates, and delivery preferences);
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Communication records (emails, messages, or support requests);
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Technical information (IP address, browser type, device, and cookies for site analytics and performance).
2. How We Use Your Information
We use your data for the following purposes:
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To process and deliver your orders;
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To contact you regarding your purchase or customer support inquiries;
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To send you promotional offers, newsletters, or product updates (only if you have consented to receive them);
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To improve our website, products, and customer experience;
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To comply with legal and tax obligations;
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To prevent fraud and ensure the security of transactions.
3. Payment Security
All online payments are processed through secure third-party payment gateways.
Your credit or debit card information is never stored by OrbeoStore.
Payment data is encrypted and handled only by the authorised payment processor during checkout, in compliance with PCI DSS security standards.
4. Email and Marketing Communications
Your email address may be used for:
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Order confirmations and delivery updates;
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Occasional newsletters, promotions, or product announcements.
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We only share your information with:
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Trusted service providers (such as payment gateways, logistics partners, and email marketing platforms) — all of whom comply with data protection laws;
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Law enforcement or regulatory authorities, if required by law or court order;
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At your own request, if you ask us to share specific data.
6. Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Contractual necessity (to fulfil an order or provide a service);
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Legal obligation (for tax, accounting, or fraud prevention purposes);
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Legitimate interest (to improve services and communicate with customers);
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Consent (for marketing communications or optional features).
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting obligations.
When data is no longer needed, it will be securely deleted or anonymised.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
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Right to access – Request a copy of the personal data we hold about you.
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Right to rectification – Request correction of inaccurate or incomplete data.
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Right to erasure – Request deletion of your personal data when it is no longer necessary.
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Right to restrict processing – Limit how we use your data.
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Right to data portability – Request a copy of your data in a machine-readable format.
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Right to object – Object to certain types of processing, including direct marketing.
To exercise these rights, please contact us using the details below.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse site performance.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
All information is transmitted securely using SSL encryption and stored on protected servers.
11. International Data Transfers
If we transfer your data outside the United Kingdom (for example, to servers or service providers located abroad), we ensure that adequate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms under the UK GDPR.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
OrbeoStore
Email: clientsupport@orbeostore.com
Customer Support: clientsupport@orbeostore.com
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