Shipping & Delivery Policy – OrbeoStore (UK)
At OrbeoStore, we work with trusted international suppliers based in the United States, Europe, and Asia to offer the best combination of price, quality, and reliability.
All orders are shipped directly from our partner factories or fulfilment centres to your address in the United Kingdom.
1. Delivery Timeframes
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Standard delivery typically takes 10 to 25 business days from the date of dispatch.
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Delivery times may vary depending on the destination, customs clearance, and the courier’s schedule.
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Please note that delays caused by UK customs clearance, import inspections, or international transit are beyond our control and are not included in the estimated delivery period.
We carefully select suppliers who prioritise fast and reliable shipping to minimise delays.
2. Tracking Your Order
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A tracking number will be sent to your registered email address within 5 to 10 business days after your order has been confirmed and processed.
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Tracking updates may take a few days to appear online as parcels move through international shipping networks.
If you have not received tracking information within 10 business days, please contact our support team.
3. Delayed or Missing Orders
If your order has not arrived within the estimated timeframe:
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We recommend first checking the tracking link provided and contacting the local courier or Royal Mail for updates.
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If the courier confirms they do not have possession of your parcel, please contact us immediately so we can investigate the issue directly with our suppliers.
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If a logistics issue or loss is confirmed, we will issue a full refund of your order as soon as the investigation is completed.
4. Customs, Duties, and Import Taxes
Orders shipped from outside the United Kingdom may be subject to customs duties, VAT, or import fees upon arrival.
These charges are determined by UK customs authorities and are the responsibility of the customer.
We are committed to providing accurate shipping information and supporting you in case of customs delays.
5. Payment Processing
If you placed your order using bank transfer or manual payment methods, please note that bank clearance and payment verification can take up to 5 business days before your order is processed and dispatched.
6. Shipping Partners
We work with international and domestic logistics partners to ensure reliable delivery, including but not limited to:
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Royal Mail
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Hermes / Evri
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DPD
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DHL or UPS (for express or international services)
7. Delivery Issues and Refunds
If your parcel cannot be delivered due to incorrect address details provided by the customer or failure to collect from a delivery depot, it may be returned to the sender.
In such cases, additional shipping fees may apply for resending the parcel.
If delivery failure or loss is confirmed and verified by our logistics team, we will issue a full refund to the original payment method.
8. Customer Support
For any questions or delivery concerns, please contact our support team at:
📧 clientsupport@orbeostore.com
Our team will respond within 1–2 business days.
Important Notice
Delivery times are estimates and not guarantees. While we make every effort to deliver within the stated timeframe, unexpected events such as customs delays, strikes, or international disruptions may affect delivery schedules.
We appreciate your patience and understanding as we work to ensure every order arrives safely and promptly.
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